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Which service, and how much of it?
Select a service below, add a quantity, and tell us your ZIP. Pickups, deliveries and quotes all start from the same form.
Portland, OR · email only, no phone
- 01
We buy your pallets
Photo, count, price, pickup. Cash or credit, diversion certificate included.
We pay youcheck or ACH in 7 days - 02
Supply programs
Fixed price, reserved stock, standing delivery slots, closed-loop trucking.
Fixed quarterly±20% volume flex - 03
Recycling
Zero landfill, by rule. Triage, repair, recover, report.
Often freesometimes we pay you - 04
Repair & refurbishing
Companion stringers, deck replacement, re-square, re-stamp.
40–55%of replacement cost - 05
Freight & transport
Own fleet, paired loads, 180-mile radius, two-hour windows.
Paired loadspriced lower than solo - 06
On-site sorting
Our crew in your yard, grading to a published standard.
Often net positivefee offset by recovery - 07
Heat treatment
ISPM-15 by HT only. Certificates archived seven years.
Same dayfor booked batches - 08
Design & build
Prototyped, load-tested packaging for awkward freight.
Prototype creditedagainst production
How a first job usually goes
Four steps, no sales process
We do not have a sales team. You will talk to the people who grade, repair and drive, which is why quotes come back with caveats in them.
- 01
You send the form
Service, product type, count, ZIP. A photo if you have a pile. Anything else is a bonus.
- 02
We answer in writing
One business day, with a price, a grade, a date and any honest reservations about the spec you asked for.
- 03
First job, measured
We overdeliver on the first job deliberately, because the first delivery sets the relationship. Measure one in ten.
- 04
Then it becomes a rhythm
Most customers settle into a standing route or a supply program within two months.
Operating numbers
What the yard can actually absorb
- 14kpallets graded monthly
- 1,100heat-treated per day
- 82%fleet load factor
- 4 hrinbound triage standard
Process
How a first service request actually happens
No sales team, no discovery call, no CRM sequence. We have no telephone, so everything below happens in writing and stays searchable afterwards.
- What we need: footprint, grade, count, ZIP, and how the pallet is handled.
- Nice to have: a photo, your dock height, whether you run forklifts or jacks.
- Not needed: a purchase order, an account, or a phone conversation.
- 01
You send the form
Every form on this site is the same form and reaches the same yard team. Required fields are validated as you type, so a mistyped ZIP or email is caught before anything is sent.
- 02
We check today's stock
Used pallet availability moves daily. You get a real count and a real date rather than a list price that was true last quarter.
- 03
A written quote, within one business day
Price per unit by grade, freight itemised separately, delivery window, and any honest reservations we have about the specification you asked for.
- 04
Delivery, count, paperwork
Signed count sheet on arrival, weight ticket where relevant, and a diversion certificate for anything we collect for recycling.
Money
How a pallet price is actually built
Four inputs, in descending order of importance. None of them is a list price, which is why we quote rather than publish.
- Today's pool depth
- How many units of that footprint and grade are physically in the yard this week. Used stock is not manufactured on demand.
- Grade and screening
- Grade A costs more than B because the yield is lower, not because the wood is different. Screened automation pools cost more again.
- Freight
- Always itemised separately. Paired loads — where your delivery rides with a collection — are priced lower because they genuinely cost us less.
- Volume and commitment
- A quarterly supply program fixes a price and reserves stock. Spot buying at peak is the most expensive way to buy pallets.
- New 48×40 palletindex 100
- Grade A recycled45–55
- Grade B recycled30–40
- Remanufactured25–35
- Repairing your own40–55% of replacement
Indicative cost index against a new pallet of the same footprint. Purchase price is typically only 5–15% of a pallet's total cost per trip — freight weight, damage and receiving-dock rework are usually larger. The full arithmetic
| Pallet | Dynamic | Racked |
|---|---|---|
| 48×40 GMA Grade A | 2,800 lb | 2,200 lb |
| 48×40 GMA Grade B | 2,200 lb | 1,500 lb |
| 48×40 block 4-way | 2,500 lb | 2,400 lb |
| EPAL / Euro 1 | 3,300 lb | 2,200 lb |
| Remanufactured | 2,000 lb | 1,200 lb |
Receiving
What to check on delivery
Eleven minutes on the first three deliveries sets the tone for the whole relationship. Do this with any supplier, including us.
| Check | How | Pass | If it fails |
|---|---|---|---|
| Overall size | Tape measure, both dimensions, one pallet in ten | Within 1/4" (Grade A) or 1/2" (Grade B) | Note it on the delivery ticket |
| Squareness | Steel square in two opposite corners | Within 1/4" on the diagonal | Reject the unit; we replace next route |
| Protruding nails | Palm flat across the top deck | Nothing catches | Reject — this is what tears packaging |
| Bottom boards | Flip one pallet in ten | No split through a nail line | Reject; it will fail in a rack |
| Moisture | Lift one. Wet pallets are 8–10 lb heavier | Feels dry, sounds sharp | Floor stack to dry, do not rack at rating |
| Mould or staining | Visual, both decks | Weathering only, no fuzz | Reject for any food-contact use |
| Grade mix | Count against the delivery note | Matches what you ordered | Ask for the count sheet to be corrected |
Write failures on the delivery ticket rather than calling — a written record is the only thing that reliably changes supplier behaviour, and we replace rejected units on the next route with no restocking charge.
Avoid these
Six expensive mistakes
Every one of these has cost a customer real money in front of us.
- 01
Buying on unit price alone
Purchase price is 5–15% of total cost per trip. Tare weight, damage rate and receiving-dock rework are usually larger line items, and none of them appear on a quote comparison.
- 02
Accepting overhang
A load extending even an inch past the deck transfers weight into the packaging instead of the pallet. Case compression strength drops sharply and the damage appears three handling events later, in somebody else's warehouse.
- 03
Racking on a dynamic rating
Dynamic is what a pallet carries while being moved. Racked — supported only at its edges — is smaller and is the only number that matters in beam racking. Ask for it in writing.
- 04
Specifying Grade A out of habit
For one-way shipping, floor stacking and closed loops, Grade B does the same job for roughly 20% less. Over-specifying is paying for appearance.
- 05
Storing pallets on bare ground
Two spare pallets as a base and a tarp that reaches the sides will keep a stack usable through a Portland winter. A soaked pallet gains nine pounds of paid freight weight and loses stiffness.
- 06
Forgetting that dunnage needs a stamp
On export loads the bracing, blocking and chocks are solid wood packaging too. One untreated board can hold an entire container at a foreign port.
What this means for your reporting
Reuse is the cheapest emissions reduction available in logistics, and it is also the easiest to document. We model a new 48×40 softwood pallet at 14.2 kg CO₂e — lumber production, fasteners, assembly and delivery — and a reuse cycle at 3.1 kg, covering collection, repair materials, yard overhead and redelivery. The difference, 11 kg CO₂e per reuse, is the figure we publish.
We also publish the caveat: that figure assumes a reused pallet genuinely displaces the manufacture of a new one. Economists call the gap leakage, and nobody in this industry can honestly claim it is zero. We think displacement is high because the pallet market is regional and price-responsive, but we will not pretend it is perfect.
Which is why we lead with the number that needs no assumptions: measured landfill diversion. Landfilled wood decomposes anaerobically and releases methane, roughly 28 times worse than CO₂ over a century. Keeping four million pounds of wood out of a hole in the ground is a benefit you can weigh.
Per-unit figures
- New pallet
- 14.2 kg CO₂e (range 12.8–16.1)
- Reused graded pallet
- 3.1 kg CO₂e
- Repaired customer-owned
- 2.2 kg CO₂e
- Avoided per reuse
- 11 kg CO₂e, published
- Wood kept in service
- 33–37 lb per unit
- Biogenic carbon stored
- ~26 kg CO₂-equivalent
Questions
What people ask about our services
What is the minimum order or pickup?
No hard minimum for collection at the yard — come and take four pallets on a Saturday morning if you like. For delivery it is 50 units inside Portland metro and 150 outside it, because the truck has to earn its diesel. Outside our 180-mile fleet radius we quote through partner yards and freight, with the lane itemised.
How fast can this happen?
Standard 48×40 Grade A and B stock: same day for pickup, next day for metro delivery. Block pallets one to three days. Custom builds five to nine business days; engineered runs two to three weeks. Heat treatment is same day for booked batches and 48 hours standard. Written quotes always come back within one business day.
Why is there no phone number anywhere?
Because verbal quotes get remembered differently by different people. Since 2018 every price, date and commitment we make exists in an email you can search and forward. Most customers dislike it for about a month and then prefer it. Everything else happens in person at 3821 NW St Helens Rd, Portland, OR 97210.
Can I inspect before committing?
Please do. Visit the yard by email arrangement — closed-toe boots required, hi-vis provided — or ask for photographs of the actual pool your order would come from. We would rather lose an order than have a customer discover a surprise on their dock.
What documentation comes with it?
A written quote, a signed count sheet by grade, a weight ticket where material is weighed, heat-treatment certificates for treated batches (archived seven years), and a monthly diversion certificate for anything we collect for recycling — measured pounds kept out of landfill, which is the figure your ESG report actually needs.
What will you refuse to do?
Take methyl-bromide fumigated, chemically contaminated or fire-damaged wood. Buy marked rental-pool pallets, which belong to their operator. Promise same-day delivery outside the metro. Or quote a grade we do not think will survive your handling — we will specify downward and explain why.
Vocabulary
Terms used on this page
Defined the way a yard uses them, not the way a standards document does.
- Companion stringer
- A second timber nailed alongside a cracked stringer to span the damage and restore the load path.
- Core
- Low-grade pallet material bought for board and fibre recovery rather than resale.
- Closed loop
- A pallet population circulating between known points and returning. Cycle time, not consumption, governs pool size.
- Diversion certificate
- Documentation of measured weight kept out of landfill. Increasingly required in ESG reporting.
- HT
- Heat treated: 56 °C at the core of the wood for 30 continuous minutes, per ISPM-15.
- ISPM-15
- The international standard governing solid wood packaging used in international trade.
- Pool
- A managed population of pallets, either a rental operator's or a customer's own.
- Tare weight
- The weight of the empty pallet — a real and rarely audited freight cost.
Long reads
From the journal · written in the yard
- Mar 25, 2025 · 7 min
One truck, two problems: the economics of closed-loop pallet logistics
Delivering loaded pallets and leaving with empties halves the truck movements. The hard part is not the idea; it is the …
- Feb 18, 2025 · 6 min
The de-nailer: what happens to a pallet that cannot be saved
Four products come out of a pallet that failed its last inspection, and one of them ends up as a café counter in St John…
- Jun 11, 2024 · 6 min
How to turn the pallet pile behind your building into a cheque
Most businesses pay twice for pallets: once to buy them, once to have them hauled away. Breaking that loop takes one pho…
- May 21, 2024 · 6 min
Twenty minutes in the repair bay: how a written-off pallet goes back to work
A cracked stringer looks like the end. In our bay it is a twenty-minute job with a chalk mark, a jig and a helical nail …
If you are selling
Six things that raise what your pile is worth
None of these require you to sort anything. They just make the pile faster for a driver and a grader to deal with, and that difference lands in the price.
- 01
Get it off the dirt
The bottom layer of a stack sitting on soil is the layer we have to write off. Two spare pallets underneath prevents it.
- 02
Stack square and to one height
Even stacks load faster, count accurately and travel without shifting. Leaning piles get counted conservatively.
- 03
Keep sizes together
You do not need to grade, but separating 48×40 from everything else takes minutes and raises the per-unit price.
- 04
Pull out the obvious non-wood
Carpet, foam-backed board, metal frames and the occasional bicycle. Composites cost us money to separate.
- 05
Leave truck and forklift access
A pile behind a locked gate at the end of a narrow alley is worth less than the same pile on a loading apron.
- 06
Photograph it once
One picture from fifteen feet tells a grader footprint, grade mix, moisture exposure and count within about 15%.
| Material | We take it | Basis |
|---|---|---|
| 48×40 GMA, any grade | Yes | Paid per unit by grade |
| Euro / EPAL branded | Yes | Paid per unit, market dependent |
| Block pallets, odd sizes | Yes | Paid per unit |
| Broken cores, mixed piles | Yes | Usually collected free |
| Crates, bins, dunnage | Yes | By weight |
| Wet or unsortable stock | Yes | Free, or a small haul fee |
| Marked rental-pool pallets | No | They belong to their operator |
| MB-stamped (fumigated) | No | Cannot enter our streams |
| Painted or contaminated | No | Would degrade mulch and bedding |
| Fire-damaged | No | Unsafe to process |
Decision table
Five ways to get a pallet, compared honestly
Including the two we do not sell. Cost index is against a new wooden pallet of the same footprint.
| Option | Cost index | Trips | Repairable | Carbon per use | Best for | Watch out for |
|---|---|---|---|---|---|---|
| Grade A recycled | 45–55 | 9–14 then repair | Yes | 3.1 kg | Almost everything | Colour varies; tare varies by a few pounds |
| Grade B recycled | 30–40 | 7–11 then repair | Yes | 3.1 kg | One-way, floor stacking, closed loops | Lower racked rating (1,500 lb) |
| Remanufactured | 25–35 | 5–8 | Yes | 4.8 kg | One-way on a budget | Visibly mixed boards; 1,200 lb racked |
| New wooden | 100 | 15–20 then repair | Yes | 14.2 kg | Tight tolerances, audits, odd sizes | Pays for appearance you may not need |
| Plastic | 500–1,000 | 30–100 | No | High embodied, low per-use | Wash-down, deep freeze, pharma | Cracks end its life; not repairable |
| Rental pool | Per-trip fee | Managed | By operator | Operator's figure | Exchange networks, retail mandates | Pallets are not yours; losses are chargeable |
We sell the first four and supply plastic where a wash-down line genuinely needs it. We do not operate a rental pool, and we will not buy marked pool pallets from you — they belong to their operator. Full comparisons
Worked example
Cost per trip, calculated properly
A real comparison for a plant shipping 600 pallets a month on a weight-sensitive lane. Copy the method, not the numbers.
| Line | New pallet | Grade A recycled | Grade B recycled | Note |
|---|---|---|---|---|
| Unit purchase price (index) | 100 | 50 | 35 | The only number most procurement systems compare |
| Trips before repair | 15–20 | 9–14 | 7–11 | New lasts longer; it also costs twice as much |
| Purchase cost per trip (index) | 5.6 | 4.3 | 3.8 | Price divided by trips |
| Tare weight | 36 lb | 35 lb | 33 lb | Recycled fir is often lighter than new hardwood |
| Freight weight penalty | Baseline | Neutral | −3 lb/unit | Only matters on weight-limited lanes |
| Expected damage rate | 0.3% | 0.3% | 0.4% | Graded stock behaves; ungraded stock does not |
| Receiving rejections | Rare | Rare | Occasional | Graded + written tolerance removes most of this |
| End-of-life cost | 0 | 0 | 0 | We collect and pay or collect free — never a disposal fee |
| Documentation value | None | Diversion certificate | Diversion certificate | Reportable ESG outcome at no extra cost |
- Purchase price share of total cost5–15%
- Freight weight share~30%
- Damage & rework share~38%
- Handling labour share~20%
Build this yourself
One row per option, six columns: unit price, tare weight, expected trips, damage rate, rejection risk, disposal cost. Multiply out across annual volume. It takes an afternoon, the cheapest unit price almost never wins, and we will happily help build it — including with numbers that do not favour us.
The full articleFreight
What fits in what
Pallet counts per vehicle and container, so you can sanity-check a quote before you accept it.
| Equipment | Floor positions (48×40) | Empty pallets stacked | Notes |
|---|---|---|---|
| 53' dry van | 30 | up to ~560 | The standard North American trailer |
| 48' dry van | 26 | up to ~500 | Still common on regional lanes |
| 48' flatbed | 26 | up to ~520 | Our workhorse for yard-to-yard moves |
| 53' curtain-sider | 30 | up to ~560 | Weather protection with side access |
| 26' box truck, lift-gate | 12 | up to ~240 | Urban docks with no forklift |
| 40' ocean container | 20 | up to ~400 | ISPM-15 marking required |
| 40' high-cube container | 20 | up to ~460 | Extra height, same floor |
| 20' ocean container | 10 | up to ~200 | Heavy, dense loads |
| 40 yd hook-lift container | n/a | ~90 loose cores | For standing recycling bins |
Pallet freight is almost always weight-constrained before it is cube-constrained, which is why tare weight is a real cost line. How we price a lane
Timing
The pallet year in the Pacific Northwest
Supply and price both move with the seasons. Knowing the shape of the year is worth more than negotiating hard in October.
| Month | What the region is doing | Pool depth | What to do |
|---|---|---|---|
| January | Everything quiet; recycling inflow steady | Deep | Best buying window of the year. We stockpile now |
| February | Repair bay catching up | Deep | Lock quarterly pricing; book spring nursery stock |
| March | Nursery season begins | Tightening on 36×36 | Spring stock should already be reserved |
| April | Nursery peak; landscaping starts | Tight on nursery decks | Mulch and bedding demand rises sharply |
| May | Nursery winding down | Normalising | Good month for custom builds and crate projects |
| June | Berry harvest | Normal | Watch for short-notice agricultural requests |
| July | Berries, early stone fruit | Normal | Forecast your October number now |
| August | Pre-harvest build-up | Normalising down | Harvest slots allocated this month |
| September | Hazelnut and grape harvest begins | Tight | Reserved stock only. Spot buyers struggle |
| October | Peak harvest; cider apples | Tightest of the year | Do not start here. Everyone calls at once |
| November | Harvest ends; rain begins | Recovering | Grading gets stricter; covered storage fills |
| December | Retail peak, agriculture stops | Deep again | Mulch demand collapses, biomass rises |
Diagnostics
Read the damage, fix the cause
Damage patterns are not random. Each one points at a specific handling behaviour, and fixing the behaviour is worth more than fixing the pallets.
| What you see | What it almost always means | What to change | Cost to fix |
|---|---|---|---|
| Split lead boards at one end | Forks driven in too fast and too high | Operator training; dock lighting. Usually one shift is responsible | Free |
| Torn stringer notches | Pallet jacks entering notched stringers at an angle | Specify block pallets with true four-way entry | Spec change |
| Bottom boards ripped off cleanly | Pallets dragged rather than lifted, or frozen to a cold-store floor | Floor condition, forklift capacity at peak | Low |
| Crushed corner blocks | Stacks higher than the rating, or uneven loads on one corner | Stack-height policy; centre the load | Free |
| Out of square, nothing broken | Racking loading pallets diagonally — beams at different heights | Rack survey. This one is worth chasing | Medium |
| Mould in the middle of a stack | Wet pallets stacked tight with no airflow | Store off the ground, cover the top, leave side gaps | Low |
| Protruding nails tearing cases | Ungraded stock, or units repaired without re-checking | Buy graded; reject on the ticket | Free |
| Deck boards cupping | Moisture cycling between a freezer and a humid dock | Kiln-dried pool; helical fasteners | Spec change |
Keep thirty of your own broken pallets aside for a month and photograph the damage. Patterns appear quickly. We do this analysis free with any repair quote, because a customer whose damage rate halves buys from us for a decade.
Next step
Start with the awkward question
Tell us the part of your pallet operation that annoys you most. That is usually the service you actually need, and it is often cheaper than the one you were going to ask for.