Legal
Short version: we collect what you type into the form, we use it to answer you, and we do not sell it to anyone. Last updated November 2026.
The fields on our request form: name, email, phone, company, address, city, state, postal code, the service and product you selected, quantity, grade, your message, and the page you submitted from. Nothing else is required and nothing hidden is asked for.
We also receive ordinary web analytics — pages viewed, referring site, device type, country — through a privacy-respecting analytics service routed through our own domain. We do not use advertising trackers, we do not run retargeting pixels, and we do not sell audience data.
Form submissions are transmitted from our server to our lead-capture provider over an encrypted connection and stored in our customer records. The API credentials used for that transfer exist only in server-side environment variables; they are never present in the browser and never exposed in this website's JavaScript.
Quote records are kept for seven years, which matches how long we retain heat-treatment certificates and other commercial documentation. If you ask us to delete your details, we will — except where a legal or tax obligation requires us to keep a transaction record.
Email hello@palletlinker.com to ask what we hold about you, to correct it, or to have it deleted. We will reply within one business day, like everything else.
This site sets no advertising cookies. Analytics uses a first-party cookie to distinguish repeat visits. Nothing on this website requires you to accept a cookie banner, because nothing here is doing anything to you that needs one.
PalletLinker LLC, 3821 NW St Helens Rd, Portland, OR 97210. hello@palletlinker.com