Legal
Last updated November 2026. These terms apply to quotes, orders and this website.
All quotes are written. Nothing quoted verbally is binding on either party, because we do not quote verbally. Used pallet availability changes daily, so quotes are valid for 7 calendar days unless stated otherwise, and volume pricing under a supply program is fixed for the agreed term.
Graded stock is supplied to the specification published on our standards page, which forms part of these terms. Load ratings quoted — static, dynamic and racked — apply to the grade stated on the order and assume evenly distributed, non-overhanging loads.
Please inspect on delivery. Units that fail the published specification should be noted on the delivery ticket at the time of delivery; we will replace them on the next route at no charge and with no restocking fee. Claims raised more than 10 business days after delivery cannot be verified and will not be accepted.
When we buy pallets, the count performed by our driver in your presence is the count of record and is signed by both parties. Payment follows within 7 calendar days by check or ACH, or as credit against purchases if you prefer. We cannot buy marked rental-pool pallets, which remain the property of their operator.
Methyl-bromide fumigated wood, chemically contaminated wood, painted wood presented as clean, and fire-damaged material. If such material is found in a delivered load we will separate it and invoice the specialist disposal cost at actual cost.
Where we supply ISPM-15 treated and stamped material, treatment records are retained for 7 years and are available on request by batch number. Compliance with destination-country requirements beyond ISPM-15 remains the shipper's responsibility; we will flag known requirements when a batch is booked.
Delivery windows are estimates given in good faith. Weather closures — particularly on the Columbia Gorge corridor in winter — may move a scheduled date, and we will tell you in advance rather than on the morning.
Net 30 for account customers. Card or check for one-off purchases. Overdue balances may pause further deliveries, which we will always warn about first.
Our liability is limited to replacement of non-conforming goods or refund of their purchase price. We are not liable for consequential loss. Nothing in these terms limits liability that cannot be limited under Oregon law.
Content on this site, including our published specifications and carbon methodology, may be cited with attribution. Pallet Passport records are provided for information. The site is offered as-is; we aim for accuracy and will correct errors promptly if you point them out.
These terms are governed by the laws of the State of Oregon.
PalletLinker LLC, 3821 NW St Helens Rd, Portland, OR 97210. hello@palletlinker.com